WINDOWS 7, 8, XP, VISTA

FAQ

We try to provide answers to any frequent questions below.  If the following does not solve your issue, please feel free to send us an email and a support representative will be in touch as soon as possible. Our representative will require you to confirm you have read and attempted the following steps, so we appreciate if you can read these carefully before contacting us for additional information.

WHERE DO I GET / DID I GET OUTFOXTV FROM?

OutfoxTV is bundled for distribution with a range of software partners. It is installed via an opt-in/opt-out system, offering users the opportunity to remove our program from the list of options installed. It is never installed without permission, and we have a number of features within the application to allow users to customize their experience upon installation.

We are guaranteed by all installation services that our users are offered the opportunity to choose not to install OutfoxTV. (If you believe you were not offered this choice, please email us with the 'referid' number shown in your browser next to the Outfox.tv website address, and we will investigate immediately)

OutfoxTV can also be downloaded directly from http://outfox.tv/OutfoxTV.exe


DESKTOP LAUNCH BAR

After installation, the Desktop Launchbar will appear on the Windows desktop as shown below.

Desktop Launch Bar Desktop Launch Bar

From here, launch your favourite channel by clicking an icon at right, or better still, visit the TV Guide from the link at the top of the launchbar, to see the hundreds of channels and upcoming shows.


TV GUIDE

The TV Guide accessible from the desktop shows all upcoming Live shows and VOD content on Outfox.TV.


RECOMMENDED VIDEO

With the OutfoxTV Application installed, the system is able to recommend videos based on the website shown in your browser address bar. This is real time information which allows us to show relevant content, and no information about your browsing habits is stored. This feature is used to introduce you to the best relevant video while you enjoy browsing the web and discovering new information.


SETTINGS

Choose Settings to alter the experience with OutfoxTV on your computer.

Settings

Include or remove the saved tab to www.outfox.tv in your web browser.

Show or hide the Desktop Launchbar on startup

Include or exclude the Recommended Videos playing in your web browser.

WHAT'S NEXT FOR OUTFOXTV?

We've got big plans for the future. Which means more lifestyle, sport, wildlife, adventure, music and news - available free and at your fingertips. We're no different to anyone else - we're TV fans who want access to the the best programming at a time that suits us best. Our standards remain high because they need to.

We take all feedback from our user community seriously and aim to provide requested features wherever possible. Not happy with an aspect of your Outfox TV experience? Let us know. If you love the changes we have put in place, we'd also be keen to hear from you (just make sure you tell your friends about us as well). Please like us on Facebook to keep in touch with developments.

DOES OUTFOXTV CONTAIN A VIRUS?

No. OutfoxTV is certified completely free of malicious code. This is explained in the virus and malware tabs in our support section, as well as below.

Some online services earn revenue by declaring innocent programs as virus or malware and offering paid 'solutions' for a risk that does not exist. Please don't fall for these online scams - if you want to remove OutfoxTV you can do so safely using the Uninstall process outlined below. If you're still experiencing difficulty, send us an email and we will provide support free of charge, assisting you with the removal of the program.

Hopefully, the features inherent in our program will ensure you stick with us. Just place our program in the background (using the inbuilt Settings) and watch free TV whenever you want. We have no intention of 'hijacking' your computer - we're here to improve your viewing experience. Our commitment is to provide the best programs from around the world - FREE. This is not a scam. There's no catch involved. We believe this is the future of TV.

We're constantly making improvements to our product. Why not check out our website and see for yourself or like us on Facebook?

HOW CAN I CHANGE MY WEB BROWSER?

If you prefer not to have the outfox.tv website appear in your browser tabs, you can use the Settings to change this behaviour.

Browser Reset

If your browser tabs are not correctly restored after uninstalling the OutfoxTV program, it may be necessary to manually override the settings in the browser (this is not a remnant of the program itself, but a setting that has failed to be restored when the program uninstaller ran).

You should first confirm you have uninstalled the program correctly by:

If you have uninstalled the program as outlined above, and still have browser settings you'd like to change, you'll need to reset the browser manually.


RESET BROWSER HOMEPAGE / SAVED TAB

Depending on which browser/s you use, manual reset instructions are here :

We trust these instructions will assist you with any issues you may have with the product or the uninstaller. If not, please don't hesitate to contact us.

CAN I HIDE OUTFOXTV?

Using the 'X' close button or choosing "Hide OutfoxTV" option allows you to quickly hide the launchbar at any other time, if needed. Use the icon in the Taskbar to re-open the launchbar. The Settings options allow you to permanently keep the launchbar in the background of all browser windows.

ERRORS

If channels fail to play correctly, it may be an issue with an out of date Flashplayer installed on your machine. Please ensure you have the latest version from http://get.adobe.com/flashplayer/

If this doesn't fix your problem, please take a screenshot of any error you're seeing and email bugs@outfox.tv letting us know the version of Windows you're using.

HOW DO I UNINSTALL OUTFOXTV?

UNINSTALLATION

*** IMPORTANT *** - if we discover difficulties users encounter with uninstalling, we update the uninstaller periodically to fix these problems. We are however unable to update the uninstaller on your system automatically.

The easiest way to ensure you use the latest uninstaller (which is the most efficient) is to install the latest version of OutfoxTV, available from http://outfox.tv/OutfoxTV.exe, then run the uninstaller.

Once the latest version is installed, to uninstall please do the following :


WINDOWS 8 :

Place your cursor on the bottom right corner of the screen until you see the sidebar come up.

  1. Click "Settings," then click "Control Panel."
  2. Click "Programs and Features" from the Control Panel screen.
  3. Scroll down through the program list until you find OutfoxTV.
  4. Right click on the program and select the "Change" option.
  5. Choose Uninstall.

If you wish to remove the Application and also remove the saved browser tabs that provide a link to www.outfox.tv, ensure you select the "Remove www.outfox.tv from saved browser tab/homepage" checkbox, then click Uninstall.

If you wish to remove the Application and also remove the Recommended Video browser add-on, please ensure you select the "Remove Outfox Recommended Video from web browser" checkbox, then click Uninstall.


WINDOWS 7 and XP :

To uninstall – DO ONE OF THE FOLLOWING

Option 1: Visit and click the Start / All Programs / OutfoxTV / Uninstall link.

OR

Option 2: Browse to C:/Program Files/OutfoxTV and double click the uninstaller exe.

OR

Option 3: Use the Control Panel / Uninstall Program feature to select OutfoxTV and click "Uninstall" (or "Change") to Uninstall.

Having selected one of the uninstall options above, you will be presented with the Uninstall process.

The first screen provides the opportunity to change OutfoxTV to hidden mode by removing the saved browser tab and/or the visible Desktop Launchbar.

Unchecking these boxes then "Save Settings", and restarting any browsers, will apply these settings.

Should you instead wish to completely uninstall OutfoxTV, choose the Uninstall option to proceed to the next screen :

If you wish to remove the Application and also remove the saved browser tabs that provide a link to www.outfox.tv, ensure you select the "Remove www.outfox.tv from saved browser tab/homepage" checkbox, then click Uninstall.

If you wish to remove the Application and also remove the Recommended Video browser add-on, please ensure you select the "Remove Outfox Recommended Video from web browser" checkbox, then click Uninstall.

You will receive a message the uninstallation is complete:

IMPORTANT :

After clicking FINISH, restart your PC to ensure any remaining files are cleaned up and uninstall is properly completed.

HOW TO FIX INCOMPLETE INSTALLATIONS

IF UNABLE TO FIND OUTFOXTV or the uninstaller .exe file in any of the above options, the uninstaller must have been run previously, or the OutfoxTV folder has been deleted manually.

This is most often the case when fake 'virus busters' post removal instructions that render the uninstaller non-functional, leaving you dependent on them for paid help. Don't pay for assistance, you can simply reinstall the latest version then run the uninstallation properly.

NOTE : THE BEST METHOD TO ENSURE THE FULL UNINSTALL ROUTINE RUNS PROPERLY, IS TO REINSTALL, THEN UNINSTALL

 

If any of the above FAQ do not address your issue, please feel free to send us an email and a support representative will be in touch as soon as possible.